Fortune 50 Strategy Consultancy
Business STRATEGISTS LEARN COLLABORATION PROCESS
We were engaged to give this worldwide firm’s staff the skills to innovate in close collaboration with their clients. This program used a blended learning approach that touched over 1000 employees, from new hires to seasoned veterans. The year-long engagement comprised workshops and large-audience events in the USA, Europe, and India, a series of webinars and videos, and ongoing support using their internal collaborative media platform that helped to transform the company culture. (The client's name must remain confidential.)
Venice Family Clinic
NONPROFIT network embraces design thinking
We have collaborated for several years with this remarkable network of eleven community healthcare clinics in Los Angeles that serves over 23,000 patients. We worked with them to apply the design thinking process to the creation of a new clinic that vastly improved care for children. Another project guided the executive team through the development of a five-year strategic plan that is uniquely human-centered. Most rewarding has been to see this group integrate design thinking into their daily work practice, transforming VFC into a creative organization dedicated to “providing enhanced quality primary healthcare to people in need.”
INNOVATING next-generation support services
The Information Experience group asked us to help make a “change in thinking that would take them out of their rut.” The three-month engagement, comprising four two-day workshops and regular mentoring sessions, focused on learning how to apply design thinking to a new product concept, creating something that is “significantly different and better than what we had at the start.” The participants learned new methods for coming up with creative ideas and to develop and manage these ideas. The brainstorming process and client empathy techniques were noted as particularly valuable for the team.
GETting CLOSER TO DOCTORS, PATIENTS, & PET PARENTS
This long-term engagement with a compounding pharmacy resulted in what the CEO has called “a cultural transformation.” We trained management, pharmacists, and support staff to use insights about customer needs to identify opportunities for innovation, and to apply prototyping as a way to accelerate the journey from ideas to products. Three innovation teams — focusing on medication contexts for humans, companion animals, and backyard horses — explored new ways to connect with human patients, pet parents, doctors, and veterinarians, and ultimately made changes to its training and call-center processes.
redesigning the PRIMARY-CARE EXPERIENCE
Kaiser Permanente’s innovation studio in Southern California invited us to help them learn and apply design thinking. The team of primary-care and specialist physicians, nurses, and staff, focused on better defining the physician's role in order to maximize their effectiveness with patients. We held six workshops to let the team experience and learn design thinking and apply a human-centered approach to identify and address challenges in the system. The learning resulted in many new ideas and a key prototype that is being tested with Kaiser Permanente management and stakeholders.
St Jude Children's Research Hospital
SUPPORTing A NONPROFIT through innovation
The charitable organization ALSAC is the sole fundraising organization that allows St Jude Children’s Research Hospital to treat life-threatening diseases in children for free, and to fund cutting-edge research for new cures and therapies. A team of about twenty innovation mentors at ALSAC needed a more effective method to generate, develop, and manage ideas for the fundraising process. We ran two innovation workshops several weeks apart, each three days long, during which we guided the diverse team from observation and insights through to brainstorms and prototypes.
Fortune 50 Business Consultancy
APPLYing DESIGN THINKING TO INTERNAL PROCESSES
We were first invited by this worldwide consultancy to teach design thinking to a team that harnesses in-house talent to “tackle some of the biggest challenge the world faces today.” Following that successful engagement, we guided an internal project to help them redesign a new process and work experience for various stakeholders and employees, and another project informed the new-hire on-boarding process. (The client's name must remain confidential.)
INNOVATION AGENT CERTIFICATION FOR EXECS in Lima
We are now in our third year working with the executive education division of this technology- and innovation-focused university in Lima, Peru, and our classes have attracted a range of executives who come from Peru and other countries in South America. We now provide an Innovation Agent certification program using a series of workshops (conducted in Spanish and English). Participants who successfully complete this program gain the proficiency to lead design thinking events in their own organizations.
UCLA Anderson & Blue Shield
EXEC ED PROGRAM INTEGRATES A DOSE OF INNOVATION
This year-long program, produced by Blue Shield Foundation California with UCLA Anderson, brought together senior leadership teams from five California community health clinics. These nonprofits face a range of challenges across the changing landscape of healthcare services. We led a day-long "Clinic Dashboard” workshop at UCLA, observation visits to a cruise ship and a chain restaurant, and multiple mentoring conferences. Each clinic was able to apply insights from their work to innovation programs at their clinic, ranging from increasing employee communication to improving the patient experience.