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Client Stories 

 

RECENT HIGHLIGHTS

 
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UCLA Anderson & KFAS

Bringing innovation and teamwork to Kuwait

Innovationship partnered with the Anderson School of Management at UCLA to act as the Learning Director and design thinking experts for this inspirational program for the Kuwait Foundation for the Advancement of Science. Working within the KFAS framework and collaborating closely with UCLA Anderson, we guided the creative learning journey teams from ten companies in Kuwait, ranging from finance to food service to real estate development. The four-month schedule combined instruction in design thinking, team dynamics, and business model innovation over three workshops, a series of coaching calls, and online collaboration involving over a dozen teachers and coaches. 

 
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American Honda Motor Company

Building a cohort of creative collaborators

We delivered a one-day workshop with thirty Honda executives Southern California, focusing on human-centered innovation and the value this approach can add to Honda’s already outstanding service offering. It was inspiring to work with a diverse group of bright professionals who keep pushing themselves to find new ways to excel. We took a deep dive into the interdependence of empathy, creativity, and collaboration, and by the end of the day, had teams presenting compelling scenarios of potential future developments. We’re excited to see how what we did in one day continues to unfold and grow.

 
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Thailand Management Association

innovating in bangkok's business community

TMA invited us to Bangkok for work with one hundred representatives from the public, private, and academic sectors. The collaborative work focused mostly on strategic planning: how might we design a future that best supports empathic, creative, and collaborative engagement in these three essential sectors? It was wonderful to witness participants engage with bold curiosity to discover the power of design thinking to address challenges at scale. The trip was delightful: the venue, TMA’s supporting staff, the warm hospitality, participants’ enthusiasm, and, of course, amazing food… We look forward to our next collaboration.

 

INSPIRING INNOVATION IN TECHNOLOGY

 
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Global IT and business strategy consultancy

TECHNOLOGY STRATEGISTS LEARN CREATIVE COLLABORATION PROCESS

We were engaged to give this worldwide firm’s staff the skills to innovate in close collaboration with their clients. This program used a blended learning approach that touched over 1000 employees.

The year-long engagement comprised workshops and large-audience events in the US, Europe, and India, a series of webinars and videos, and ongoing support using their internal collaborative media platform that helped to transform the company culture.

 
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Juniper Networks

Applying design thinking to next-generation support services 

Our work with Juniper focused on the Information Experience group, helping an extended project team of twenty-five people take a human-centered look at the customer experience so they could design their new product to better meet clients’ needs. In Juniper’s words, they needed a “change in thinking that would take them out of their rut.” The three-month engagement, which comprised four two-day workshops and a series of regular mentoring sessions, focused on learning how to apply design thinking to their immediate product development efforts.

The participants learned new tools and new methods for coming up with creative ideas as well as how to develop and manage these ideas. The brainstorming process and client empathy techniques were noted as particularly valuable for the team. The final deliverable was a new product concept, something that is “significantly different and better than what we had at the start.”

 
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Fortune 50 Global Consultancy

CONSULTANTS APPLY DESIGN THINKING TO INTERNAL PROCESSES

We were first invited by this worldwide consultancy to teach design thinking to a team that harnesses in-house talent to “tackle some of the biggest challenge the world faces today.”

Following that successful engagement, we are now guiding an internal project to help them redesign a new process and work experience for various stakeholders and employees.

 
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SanDisk

An Immersive experience to find a new path to innovation

As one of the world's largest manufacturers of flash memory, SanDisk uses its extensive R&D abilities to push the boundaries of physics and offer ever-improving memory performance in ever-smaller packages. Realizing that understanding the needs of their customers — their partners, their end-users — was another path to innovation, they asked us to lead a three-day experience in human-centered design. We began with an "eye-opening" full-day course for over thirty learners; days two and three involved a team half that size in an exploration of wearable technologies.

 
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Fujitsu Labs America

R&D LAB LOOKS FOR INNOVATIVE USES FOR NEW TECHNOLOGY 

Working with the Sunnyvale-based research lab of this multinational information technology firm, our six-month project-based engagement introduced design thinking methods through a series of workshops, field observations, and mentoring onsite and via phone.

Beginning with a day-long workshop at the client site, we led a 20-person client group (including the lab’s president) through brainstorming and storyboarding exercises to identify potential future projects. The client convened two groups to pursue two internal project initiatives.

 

INSPIRING INNOVATION IN HEALTHCARE

 
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Venice Family Clinic

Community health center network embraces design thinking

We have collaborated for several years with this remarkable network of eleven community healthcare clinics in Los Angeles that serves over 23,000 patients. We worked with them to apply the design thinking process to the creation of a new clinic that vastly improved care for children. Another project guided the executive team through the development of a five-year strategic plan that is uniquely human-centered. Most rewarding has been to see this group integrate design thinking into their daily work practice, transforming VFC into a creative organization dedicated to “providing enhanced quality primary healthcare to people in need.”

 
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Kaiser Permanente

DOCTORS & NURSES APPLY DESIGN THINKING TO PRIMARY-CARE EXPERIENCE

Kaiser Permanente’s new innovation studio in southern California invited us to help them learn and apply design thinking. The team, comprising primary-care and specialist physicians, nurses, and staff, focused on better defining the physician's role in order to maximize their effectiveness with patients.

We held six one-day workshops, each two weeks apart, to let the team experience and learn design thinking and apply a human-centered approach to identify and address challenges in the system. The learning resulted in many new ideas and a key prototype that is being tested with Kaiser Permanente management and stakeholders.

 
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ALSAC/St Jude Children's Research Hospital

FINDING INNOVATIVE WAYS TO SUPPORT A NONPROFIT HOSPITAL

The charitable organization ALSAC is the sole fundraiser that allow St Jude Children’s Research Hospital to treat life-threatening diseases in children for free, and to research new cures and therapies. A team of about twenty innovation mentors at ALSAC needed a more effective method to generate, develop, and manage ideas for the fundraising process. We ran two innovation workshops several weeks apart, each three days long, during which we guided them from observation and insights through to brainstorms and prototypes.

 
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Wedgewood Pharmacy

PHARMACY GETS CLOSER TO DOCTORS, PATIENTS, & PET PARENTS

This long-term engagement with a compounding pharmacy resulted in what the CEO has called “a cultural transformation.” We trained management, pharmacists, and support staff to use insights about customer needs to identify opportunities for innovation, and to apply prototyping as a way to accelerate the journey from ideas to products. Three innovation teams explored new ways to connect with human patients, pet parents, doctors, and veterinarians, and ultimately made changes to its training and call-center processes.\

 

INSPIRING INNOVATION IN EXECUTIVE EDUCATION

 
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UCLA Anderson & Blue Shield Foundation

EXEC ED PROGRAM INTEGRATES A DOSE OF INNOVATION

The Clinic Leadership Institute (CLI), a year-long program produced by Blue Shield Foundation California with UCLA Anderson School of Management, brings together senior leadership teams from community health clinics in five California cities. With widely divergent clientele and resources, these nonprofit clinics face a range of challenges across the changing landscape of healthcare services. Events included a day-long "Clinic Dashboard” workshop at UCLA, analogous observation visits to a cruise ship and a chain restaurant, and multiple phone-based mentoring conferences. Each of the clinics were able to apply insights from their CLI work to innovation programs at their clinic, ranging from increasing employee communication to improving the patient experience.

 
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UTEC

INNOVATION AGENT CERTIFICATION FOR EXECUTIVES in Lima

We are now in our third year working with the executive education division of this technology- and innovation-focused university in Lima, Peru, and our classes have attracted a range of executives who come from Peru and other countries in South America.

Starting in 2017, we now provide an Innovation Agent certification program using a series of workshops (conducted in Spanish and English). Participants who successfully complete this program gain the proficiency to lead design thinking events in their own organizations.