Collaboration + Creativity + Empathy = Innovation

Posted by Scott Underwood on 2/14/17 4:08 PM

To solve big problems, you need many perspectives colliding together, creating surprising combinations and leading to great ideas. This is collaborative creativity, when people apply their skills together to solve an old problem challenge in a new way.

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Topics: Empathy & Inspiration

The Sound of Healing Part 2: The Jingle of Life

Posted by Scott Underwood on 11/10/16 1:22 PM

As a follow-up to my last blog post, I'll tell a personal story of the use of sound to change the perception of the hospital environment.
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Topics: Reflection & Integration, Empathy & Inspiration

Leveraging Design Thinking in Hospitals: The Sound of Healing

Posted by Scott Underwood on 10/18/16 4:56 PM

Hospitals are intended to be places of healing, recovery, and rest. But walk into any busy hospital ward, and listen: the experience is usually anything but calming.

The typical cacophony of noise in a hospital includes televisions, phones, intercoms, and constant beeps, chirps, hums, and alarms from medical devices. All of which creates stress and increases the torment for people in pain.

And for hospital staff,  a phenomenon known as “alarm fatigue” can set in: the incessant, routine noise of hospital machinery leads to delayed responses to audio warnings for actual emergencies, which can have a negative impact on patients’ health and safety. Remember the boy who cried wolf?

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Topics: Empathy & Inspiration, Examples

Ubiquitous Innovation: What are your thoughts?

Posted by Leon Segal on 10/12/15 5:00 PM

 

How can we make observation, ideation, and prototyping an integral part of daily life?

Post your comments and questions, and we'll be happy to respond and add our perspective.

 

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Topics: General, Empathy & Inspiration, Examples

Handout on Design Thinking Questions

Posted by Leon Segal on 10/16/14 1:45 PM

Sharing the fundamentals of design thinking means giving people a methodical way to approach creative collaboration. It's a true pleasure to see workshop participants "get" the approach and embrace it in their work processes. To that end, here is a handout on design thinking questions that we give to workshop participants.

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Topics: Defining & Framing, Test & Prototype, Reflection & Integration, Ideation & Brainstorming, Leadership & Organization, Storytelling, Empathy & Inspiration, Examples, Innovation Capacity, Mentoring

Innovation Begins With An Eye: Empathy & Design Thinking

Posted by Scott Underwood on 10/3/14 11:55 AM

In this post I connect the concept of the "empathic practitioner" with the concept that "innovation begins with an eye" — a phrase Leon coined and Tom Kelley reused in his book The Art of Innovation.

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Topics: Defining & Framing, History, Empathy & Inspiration

Innovation Leadership & Channeling Creativity for a Common Good

Posted by Leon Segal on 3/25/14 10:00 AM

Why an artist is free to ignore critics, while an innovator must answer a collective need.

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Topics: Empathy & Inspiration

Where to Apply Innovation & the Design Thinking Process?

Posted by Scott Underwood on 1/11/14 10:08 AM

We often find ourselves introducing the tools of design thinking to a room full of non-designers. By that, I mean people whose day-to-day tasks don't involve defining the features of a new offering, or considering how to bring a new technology to market. They are software engineers or teachers, financial analysts or operations folks. The question from them is, inevitably, "Well, this is all fun, but what do I do with it?"

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Topics: Empathy & Inspiration

Design Thinking & Empathy: Jeremy Rifkin on Empathic Civilizations

Posted by Scott Underwood on 1/7/14 5:15 PM

Another great whiteboard animation from the folks at RSA, this time illustrating Jeremy Rifkin's talk on the evolution of human empathy.

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Topics: Empathy & Inspiration

Does Empathy Help Innovation Leaders Think More Freely?

Posted by Leon Segal on 5/26/13 3:54 AM

In a recent session with a client, participants noted how our insistent focus on the customer’s experience helped them think more freely and come up with innovative ideas. 

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Topics: General, Reflection & Integration, Ideation & Brainstorming, Empathy & Inspiration

The Design Thinking Process & Wally Olins on Reflection vs. Prediction

Posted by Scott Underwood on 5/2/13 3:54 AM

Why labor through the design thinking process, when we can ask people what they need?

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Topics: Empathy & Inspiration

My Favorite Design Thinker is an Artist – Ai WeiWei

Posted by Neil Goldberg on 4/1/13 3:44 AM

I recently watched the documentary Ai Weiwei: Never Sorry on the work of the great Chinese artist. I am amazed and inspired by his brilliance and prolificacy in producing ideas that are deeply human, conceptually delightful, formally beautiful and transformative. In their breadth and scope, every one of his concepts exemplifies what lies at the center of design thinking and innovation process:

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Topics: Empathy & Inspiration

Jobs and Edison: as personal as innovation can get.

Posted by Leon Segal on 3/28/13 3:44 AM

Neither of these two brilliant innovators relied on market research to choose their next product. What drove them was their personal need. Jobs saw the future of music (and other content) and got his designers to come up with the iPod, the perfect window into that new world. Edison had a personal need to capture and reproduce sound, and kept going at it until the phonograph emerged. Both had the conviction and ability to use a need — in their case, their own — as inspiration for relentless innovation.

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Topics: Empathy & Inspiration

Words: what wisdom they they can hold

Posted by Leon Segal on 3/17/13 3:44 AM

I was talking to Neder (my son), and pointing out that in Hebrew, the words “work” (avoda) and “fact” (uvda) come from the same root. So, work is about creating a fact: do something, and there’s a fact out there as proof. Which leads me to think about the connection between “fact” and “factory”…

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Topics: Empathy & Inspiration

LinkedIn CEO: Compassion & Empathy Can Be Taught

Posted by Neil Goldberg on 3/7/13 3:22 AM

LinkedIn CEO Jeff Weiner says that the principle of “managing compassionately” is one that he aspires “to live by more than any other.”

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Topics: Leadership & Organization, Empathy & Inspiration

Be positive: get them to do something, rather than NOT to do.

Posted by Leon Segal on 3/6/13 3:22 AM

 

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Topics: Empathy & Inspiration

Design Thinking: Perspective, Once Changed, Can Never Go Back

Posted by Neil Goldberg on 2/20/13 3:20 AM

This short movie from The Overview Institute is a marvelous illustration of how perspective, once changed, can never go back.

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Topics: Empathy & Inspiration